Refund policy

Shipping Locations & Carriers

All orders are shipped from our facility:

Kick's Industries
925 Waynesboro Highway
Sylvania, GA 30467

We exclusively ship via UPS:

Order Processing & Shipping Times

Orders are processed Monday – Friday, 8:00 AM – 4:30 PM ET.
Orders placed outside business hours, on weekends, or on holidays will be processed the next business day.
Shipping times vary based on your location and UPS transit times.

Shipping Costs & Fees

Shipping costs are calculated at checkout based on package weight, order total, and destination.
International customers are responsible for all customs duties, taxes, and import fees.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a UPS tracking link.
You can track your package via UPS.com or through the "Order Status" link at the bottom of our website.

Lost, Delayed, or Damaged Shipments

If your package is lost or delayed, please contact UPS directly with your tracking number.
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos, and we will assist in resolving the issue.

Returns & Exchanges

Return shipping policies depend on the reason for the return. Contact us for details on eligibility.

For further shipping inquiries, please call 800-587-2779 (International: 912-829-3575) or email us.

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