54.158.245.157 Kicks Ind.: Shipping and Return Policy

Shipping & Return Policy

Company Information

Phone: 800-587-2779
Fax: 912-829-4383
International Calls: 912-829-3575

Monday-Friday: 8am-4:30pm ET

Kick's Industries
925 Waynesboro Highway
Sylvania, GA 30467

Contact us by e-mail here.

Ordering

1. How do I place an order?

Ordering on is simple, easy, and secure. Simply select the color, size, personalization options (if applicable), and the quantity then click the "Add to Cart" button on the product detail page. That item will be added and the items in your Shopping Cart will be displayed.

From the Shopping Cart page, you can either continue shopping or proceed to Checkout.

When you have finished shopping, click on the "View Cart & Checkout" icon at the top-right of the page to review your selections. When you are satisfied with your order, click the green "Checkout" icon to complete your purchase.

*By placing an order on kicks-ind.com you agree to receive transactional e-mails from us such as Order Confirmation, Shipping Confirmation, RMA instructions, etc. In addition, you agree to receive periodic promotional e-mails until you choose to opt-out of the promotional e-mail list. Opting out of the promotional list does not affect transactional e-mails.

Note: If you experience any problems with items disappearing from your shopping cart, make sure you have cookies enabled in your web browser.

2. How do I track my order?

All customers who order online will receive a shipping confirmation email that includes a tracking link. To track an order after it has been shipped, click on the tracking link in your Shipment Confirmation email or use the "Order Status" link in the bottom left-hand corner of the website. From there, you will need to enter your order number and email address or billing zip code.

If your order is being delivered via Priority Mail and you have your tracking number, you can track your order HERE.

FedEx deliveries can be tracked using the tracking number at www.fedex.com/tracking.

3. How do I check the status of my order or view my past orders?

If you have an online account, you can access your order status as well as a complete history of your past orders by clicking on the Order Status or Order History links in the bottom left hand corner of our web store.

4. What forms of payment do you accept?

We accept payment by Visa, MasterCard, Discover, and PayPal for online orders. When you place an order on our site, your credit card is charged at the time that you click on the “Complete & Pay” button.

We will charge for the all of the items ordered, plus the entire amount of shipping and handling charges at the time of your order.

While it is our goal to have inventory items in stock and ready for immediate shipment, there will be occasions where that is not possible. In the event that something you ordered is out of stock, the item(s) will be placed in Back Order status and an estimated in-stock date will be provided to you. The remaining items in your order will be shipped without delay.

You will not be billed any additional shipping fees for backordered items.

5. Do you charge sales tax?

We are required to charge sales tax on merchandise shipping within the state of Georgia. The amount of sales tax charged is based on current local tax rates. Sales tax will be refunded for returned items.

State and local sales tax rates are subject to change at any time without prior notice.

6. How do I use a promo or coupon code?

During checkout, you will see a “Coupon Code” prompt on the page where you will choose your shipping and credit card preferences. Enter your code in the box provided and click continue to proceed to the next page. Your coupon will be applied and your order total will be updated.

Each coupon code has specific values and limitations as detailed in the coupon offer.

Coupon codes must be entered at the time of purchase and cannot be applied retroactively.

Promotional discounts do not apply to Dealer orders.

7. What if an item is not in stock?

On occasion, demand for a product will exceed the quantity in stock. If you order an item that is currently out of stock, we will notify you by e-mail that the product is back ordered and let you know when it is expected. Unless specifically indicated, our online store does not track or maintain inventory levels. If you need to verify the availability of an item prior to ordering, Contact Us for assistance.

If an item in your order is out of stock we will, where possible, give you the option of replacing the item(s) with different ones (i.e. an alternate finish or size).

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order.

Back ordered items will be shipped without incurring additional shipping charges.

Note: If you are using e-mail filters and/or blockers, be sure to add kicks-ind.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

8. Is shopping at kicks-ind.com secure?

You can feel completely secure when ordering from kicks-ind.com. All online transactions at kicks-ind.com are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.

Shipping

Most in-stock, non-personalized orders ship in 4-5 business days.



During high volume sales periods such as November 15th through January 1st, ship times may be as long as 5-7 business days. Orders are always shipped in the order that they are received.



Depending on the shipping method selected, your order should arrive in 2-8 business days. All standard delivery packages can be tracked at kicks-ind.com using the “Order Status” link at the bottom of the page or using the tracking links provided in your Shipping Confirmation e-mail.

We offer shipment via USPS Priority Mail or FedEx depending on your location. All shipments to PO Box addresses are sent via Priority Mail.

FedEx 2Day: Delivered Within 3 Business Days**

2-Day Air Deliveries Orders, available in the contiguous 48 states, Alaska and Hawaii, will be delivered on the 2nd business day after your day of order, if placed before noon ET. Business days are Monday through Friday, excluding holidays.

**Not available when shipping to P.O. Boxes.

FedEx Next Day: Delivered Within 2 Business Days**

Next Day Air Orders, available in the contiguous 48 states, Alaska and Hawaii, will be delivered on the 2nd business day after the day of order, if placed before noon ET. Business days are Monday through Friday, excluding holidays.

**Not available when shipping to P.O. Boxes.

How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?

Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses are delivered via USPS. Next Day and 2 Day NOT available to PO Boxes, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses.

Do you ship outside of the US?

kicks-ind.com ships all international orders via USPS Global Priority Mail.

By requesting an order to be shipped outside of the US, you agree that you are responsible for all applicable brokerage, customs, and import fees associated with importing the requested item(s) into your country.

Refunds

We want you, our customer, to be happy with your purchases. That is why we have a 30 day exchange/return policy on the products that we sell.

If for any reason you are not completely satisfied with your purchase, you can return or exchange the item under our exchange/return policy with the exception of exempt items* such as Card Shooter chokes or Clearance Closeout items.

Please return items to:

Kick's Industries
Attn: Exchanges/Returns
925 Waynesboro Highway
Sylvania, GA 30467

• Please enclose a copy of the invoice or packing slip you received with your order. If you don’t have either of these, please enclose your name, address, and instructions so that we will know what to do when your item arrives.
• We will ship your replacement item(s) or issue a credit once we receive your returned items. Please allow up to 5 business days for your return to be processed once it has been received.
• Except in cases of an error on our part, original shipping charges will not be included in your refund.

If you exchange an item, we’ll cover the shipping cost of getting the new item(s) to you (US orders only).

If you receive an incorrect product due to an error on our part, we will cover the return shipping via a pre-paid USPS shipping label.

*Some items in our online store are final sale and not eligible for return/exchange. These items are designated as final sale/non-returnable in the product specifications.

Warranty

After 30 days, our shotgun chokes are covered by a lifetime warranty which covers defects in materials or workmanship. This warranty does not cover instances of abuse or a failure to properly use or maintain the product.